Terms & Conditions

This page tells you information about us and the legal terms and conditions (“terms”) on which we sell any of the products (“product(s)”) listed on our website and any associated digital platform which may be released by us from time to time (the “website”) to you. THESE TERMS OF USE APPLY TO ALL USE OF THE WEBSITE. BY CONTINUING TO USE THE WEBSITE YOU ARE INDICATING YOUR ACCEPTANCE OF THEM. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE.

Furthermore, these Terms of Use refer to the following additional terms, which also apply to your use of the website:

Our Privacy Policy and our Cookies Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us and information about the cookies on the website. By using the website, you consent to such processing and you warrant that all data provided by you is accurate.

For ease of reading, we have divided these terms into several sections:

• Introduction
• Contract parties
• How to contact us
• Orders
• Products
• Pricing
• Payments
• Delivery & insurance
• Right of return, refund or cancellation
• Our liability
• How we may use your personal information
• Events outside our control
• Other important terms

These terms will apply to any contract between us for the sale of products to you (“Contract”). Please read these terms carefully before ordering any products from the website. By placing an order on the website you agree to be bound by these terms, as well as any general terms and conditions of use, which may be published on the website from time to time. Every time you wish to order a product, please check these terms as we may have made changes to them since your last order and the terms in force at the date of each order will apply.

“We”, “us”, “our” are Sweetwater Hemp Company LLC a company registered in the United States.
“You” and “your” are the person who buys or agrees to buy products on the website from us.

When we refer, in these terms, to “in writing”, this will include email. If you have any questions or complaints about the products or these terms these should be emailed to us using the contact form on our website or mailed to our address at 27905 Sweetwater Rd, Pleasanton, NE, 68866-3039. Please include your full name, contact phone, contact email, and address. If we have to contact you we may do so by telephone, or by writing to you at the email address or postal address you provided to us and/or at the time that you are registered to use the website.

How we will accept your order
By placing an order you are offering to purchase a product in accordance with these terms. After you place an order for a product, you will receive an email from us acknowledging and confirming your order. At which point a binding contract will come into existence between you and us. We recommend that you print a copy of that order confirmation for your records, as well as a copy of these terms.

If we cannot accept your order
If we are unable to accept your order, for example because that product is not in stock or no longer available, we will inform you of this by email and we will not process your order. If you have already paid for the product, we will refund you the full amount including any delivery charges, as soon as possible. If the order is temporarily out of stock we will inform you of this by email and we will process your order as soon as it is back in stock giving you a time-frame of when to expect your order to be back in-stock.

We reserve the right to limit quantities purchased per person, per household or per order and to cancel or refuse orders that exceed such limits.

Your order number
We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.​

You must be
To place an order, you must be above the age of 18. If it comes to our attention that an order has been made by a person under the age of 18, we reserve the right to decline it.​
The products you may purchase on the website are directly sold by Sweetwater Hemp Company LLC.

Pre-Orders
If available, you may elect to pre-order our products prior to any product launch. Any customer who pre-orders a product will receive an email informing them that it is “Available on Pre-order”. They will be notified when their product is expected to ship.

Backorders
Some products will be available for purchase on the site, but will not be currently in stock. Any customer who orders a product that is on backorder will receive an email informing them that it is “Available on Backorder”. They will be notified when they will receive their product.

Products may vary slightly from their pictures on the website
While we have made every effort to display as accurately as possible, the colors and images of our products that appear on the website the images are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that a device’s display of the colors accurately reflects the color of the products. Your products may vary slightly from those images. This is also true to the size of the product depicted in images.

Product packaging may vary
The packaging of the products may vary from that shown in images on the website or social media.

Glass Products
All products sold on our website that contain glass are safe when used properly. However, due to drops and usage, glass can crack, fracture, or break. As with all broken glass, we recommend being careful if your glass product should break. If your glass product should arrive to you broken, you have 24 hours from the arrival date to report it. You may be required to submit proof of the broken product.

Prices on the website
The price of products will always be shown to you before you submit your order. Prices for our products may change from time to time but changes, other than where incorrect pricing has occurred, will not affect any order which we have accepted by email.

What happens if the price is wrong
It is always possible that, despite our best efforts, some products may be incorrectly priced on the website. We will normally check prices before accepting your order. If a product’s correct price at your order date is higher than the price stated to you, we will contact you for instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognized by you as incorrect pricing, we may end the contract, refund you any sums you have paid and require the return of any such goods provided to you.

You agree to provide current, complete and accurate purchase and account information for all purchases made on the website. You promptly agree to update your account and other information, including your email address, phone, address, credit card numbers and expiration dates, so that we can complete your transaction and contact you as needed. You expressly agree that we are not responsible for any loss or damage arising from the submission of false or inaccurate information.

Payment security
We use standard internet encryption technology to provide you with the maximum practicable level of security. By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of purchases.

Recurring Payments
If available, you may elect to sign up for recurring payments. Full payment is required at the time the order is placed and if you selected to have recurring payments then your card will be charged on those recurring terms. For example we offer a subscription option for every 30 days(monthly) or every 60 days (2months). Our subscriptions offer a discounted price when you choose either option or other options that may become available. You can pay through our payment processor or any other payment methods which we may add to the website from time to time. Your use of any payment services to purchase products will be subject to the terms and conditions of the applicable payment processor.

You agree to provide current, complete and accurate purchase and account information for all purchases made on the website. You promptly agree to update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transaction and contact you as needed. You expressly agree that we are not responsible for any loss or damage arising from the submission of false or inaccurate information.

Shipping is by a global recognized and insured courier. This courier may change from time to time.

When will you get your products?
During the order process we will let you know when we aim to provide the products to you. If we are unable to meet the estimated delivery date, we will contact you with a revised estimated delivery date. Generally, estimated delivery dates for products can be found on our shipping page.

Please note that all delivery time frames given are estimates which exclude weekends and bank/public holidays. Any dates provided to you by us are simply estimates given in good faith based on the shipping method selected. For the avoidance of doubt such dates are only approximations and we are not bound by them. We accept no liability for any delay in the delivery of the products.

Signature required on delivery
If you select that a signature required on delivery then it will be required for release of the products to you at the delivery address you gave us. If our delivery agent is unable to deliver to you because you are not present when the goods are delivered and if you do not follow their instructions to rearrange for delivery then we may end the contract with you and cancel your order. Where this occurs we reserve the right to charge you for costs that we have incurred attempting to deliver the products to you.

Your product will be fully insured during delivery
The product will be your responsibility from the time it is delivered to the address you gave us or it is otherwise collected or delivered in accordance with your instructions to the relevant postal service and/or carrier selected. This does not affect your statutory rights to cancel your order but please bear in mind that you will be responsible for any damage that you do to goods once they are in your possession.

Shipping restrictions
We are unable to deliver to mail-forwarding addresses and temporary residence addresses. This is to ensure the safe and undamaged delivery of your product(s).

Your right to return products that are faulty or not as described.

We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us using our contact form and quote your order number.

If your products are faulty or not as described, you have a right to cancel, get the products replaced and/or receive a full if you notify us within the cancellation period. Replacements are subject to availability.

You will also be provided with a refund for any reasonable standard shipping charges you may incur by returning the faulty products to us (but may require you to provide proof of those costs).

We reserve the right to reject refund requests which relate to goods which have been damaged by customers while being used or not correctly cared for.

If you are entitled to and request a refund, we will process this as soon as possible after receiving the returned faulty product from you if we choose to request it returned or we may decide to have you keep it and send the refund.

• To supply the products to you;
• To process your payment for the products;
• If you consent, during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.

For further details please refer to our Privacy Policy and our Cookie Policy

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action, civil commotion, riot, terrorist attack (or threat), war (or threat) or fire, explosion, storm, tornado, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

Quality Control
If an ingredient or product is not of the required standard, appropriate action is taken as documented in Sweetwater Procedures.

Complaints
All complaints and resolutions are properly documented.
There is a procedure in place for recording any adverse reactions.

Transfer of these Terms
We may transfer our rights and obligations under a contract to another organization, but this will not affect your rights or our obligations under these terms.

Third party rights
This Contract is between you and us. Subject to the transfer right above, no other person shall have any rights to enforce any of its terms.

Severability
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

Governing law and jurisdiction
These terms are governed by the laws of the State of Nebraska, United States.

While we may post notice of substantive changes on the website, please be aware that we reserve the right to revise or amend these terms of use at any time by amending this page. Where these changes are significant, we will endeavor to email all our registered users to make sure that they are informed of such changes.

However, it is your responsibility to check these terms before each use of the website.

Please return to this page from time to time in order to check whether any changes have been made to these terms.

We may update the website from time to time, and may change the content featured on it at any time, including changing the prices of goods, withdrawing certain goods from sale, or changing the terms of any special offers. We will often email our users letting them know about any major changes in advance, but reserve the right to make changes at any time and for any reason without notice.

Some products may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Although we make every effort to display our products accurately on our site, we shall not be liable for any errors, inaccuracies, omissions, or other defects in the content on our website.

We do not guarantee that the website, or any content on it, will be free from errors or omissions, nor do we undertake to regularly update the website or to ensure that content on it is up to date or current.

We do not guarantee that the website, or any content on it, will always be available or that access to it will not be uninterrupted. Access to the website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the website without notice. We will not be liable to you if for any reason the website is unavailable at any time or for any period.

You accept that you are responsible for ensuring that all persons who access the website via internet connections controlled by you are aware of these terms of use and other applicable terms and conditions, and that they will comply with them. You agree that you shall be responsible for the actions of all such individuals and that we are not responsible for preventing such individuals from accessing the website via your internet connection.

We do not represent that content available on the website is appropriate. We may limit the availability of the website or any service or product described on the website to any person or geographic area at any time. If you choose to access the website from outside the United States, you do so at your own risk and accept that you are wholly responsible for your own compliance with local laws.

If you supply your email address in the course of using our website, you agree that all information supplied will be true and accurate and will be kept up to date at all times.

We are the owner or the licensee of all intellectual property rights inherent in the website, and in the material published on it. Nothing in these terms or on the website shall give effect to any transfer of such intellectual property rights from us to you.

Your sole right to use the intellectual property inherent in the website is a non-exclusive license to make use of such content only as is strictly necessary to enable you to access the website and to peruse its contents.

You may print off one copy, and may download extracts, of any page(s) from the website for your personal use and you may draw the attention of others within your organization to content posted on the website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on the website must always be acknowledged.

You must not use any part of the content on the website for commercial purposes without obtaining a license to do so from us or our licensors.

If you print off, copy or download any part of the website in breach of these terms of use, your right to use the website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

You may not utilize any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilization of any substantial parts of the website without our express written consent.

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by United States law.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the website or any content on it, whether expressed or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• use of, or inability to use, the website;
• use of or reliance on any content displayed on the website;
• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the website or to your downloading of any content on it, or on any website linked to it.

We do not guarantee that the website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the website. You should use your own virus protection software. You must not misuse the website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to the website, the server on which the website is stored or any server, computer or database connected to the website. You must not attack the website via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the website will cease immediately.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists unless you have written consent.
You must not establish a link to the website in any website that is not owned by you.
The website must not be framed on any other site, nor may you create a link to any part of the website other than the home page unless you have written consent.
We reserve the right to withdraw linking permission without notice.

Where the website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources. We assume no responsibility for the content of the websites linked to the website. Such links should not be interpreted as an endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them. If you do link from the website to other websites, your use thereof will also be subject to those websites’ Terms and Conditions.