Shipping & Returns

Shipping is by a global recognized and insured courier. This courier may change from time to time.

When will you get your products?

During the order process we will let you know when we aim to provide the products to you. If we are unable to meet the estimated delivery date, we will contact you with a revised estimated delivery date. Generally, estimated delivery dates for products can be found on our shipping page.

Please note that all delivery time frames given are estimates which exclude weekends and bank/public holidays. Any dates provided to you by us are simply estimates given in good faith based on the shipping method selected. For the avoidance of doubt such dates are only approximations and we are not bound by them. We accept no liability for any delay in the delivery of the products.

Signature required on delivery
If you select that a signature required on delivery then it will be required for release of the products to you at the delivery address you gave us. If our delivery agent is unable to deliver to you because you are not present when the goods are delivered and if you do not follow their instructions to rearrange for delivery then we may end the contract with you and cancel your order. Where this occurs we reserve the right to charge you for costs that we have incurred attempting to deliver the products to you.

Your product will be fully insured during delivery
The product will be your responsibility from the time it is delivered to the address you gave us or it is otherwise collected or delivered in accordance with your instructions to the relevant postal service and/or carrier selected. This does not affect your statutory rights to cancel your order but please bear in mind that you will be responsible for any damage that you do to goods once they are in your possession.

Shipping restrictions
We are unable to deliver to mail-forwarding addresses and temporary residence addresses. This is to ensure the safe and undamaged delivery of your product(s).

Your right to return products that are faulty or not as described.

We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us using our contact form and quote your order number.

If your products are faulty or not as described, you have a right to cancel, get the products replaced and/or receive a full if you notify us within the cancellation period. Replacements are subject to availability.

You will also be provided with a refund for any reasonable standard shipping charges you may incur by returning the faulty products to us (but may require you to provide proof of those costs).

We reserve the right to reject refund requests which relate to goods which have been damaged by customers while being used or not correctly cared for.

If you are entitled to and request a refund, we will process this as soon as possible after receiving the returned faulty product from you if we choose to request it returned or we may decide to have you keep it and send the refund.

OUR LIABILITY
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that we could have foreseen because the loss or damage was an obvious consequence of our failure to comply with these terms or our negligence or if they were contemplated by you and us at the time we entered into the contract. We are not responsible for any loss or damage that we could not have foreseen.

We are not liable for business loss
We shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We also expressly exclude any liability for any loss or damage which may be incurred by you as a result of your breach of these terms.

We do not exclude or limit, in any way, our liability to you where it would be unlawful to do so
We do not in any way exclude or limit our liability for death or personal injury caused by our negligence; or fraud or fraudulent misrepresentation; or any other liability which may not be limited or excluded under applicable law. Any statutory warranties to which you are entitled as a consumer (including, for example, that any service is carried out with reasonable skill and care, and any products provided are of satisfactory quality) are unaffected by these terms.

Our total aggregate liability in respect of any and all claims that you may bring against us in connection with Contracts and/or any use by you of the website or products shall be no more than a total of twice the value of the affected product(s).